Development Programmes

Transforming the way businesses do business

We have three main areas of expertise

LEADERSHIP DEVELOPMENT, WINNING NEW BUSINESS AND IMPROVING THE CUSTOMER EXPERIENCE

We build learning in a logical way, manage the budget and the programme, to deliver lasting positive change.

Every client has their own set of objectives, that are fully defined through the developmental stages. These are regularly reviewed, set in alignment with the company strategy and adjusted to accommodate any curve balls that come your way.

You’ll have your own thoughts on what you want training, coaching and/or mentoring to achieve in your business, here are some examples of our clients objectives to get your creative juices flowing.

LEADERSHIP

Our leadership programme aims:

  • Maintain the true identity of the business whilst achieving the planned growth
  • Cultivate a sense of belonging & accountability for every member of the team
  • Create a unified approach across the leadership team
  • See an increased awareness and understanding of individual & team contributions
  • To support and propel individual & team development; skills & behavioural

NEW BUSINESS

Our new business programme aims:

  • Know your niche and what’s unique about you
  • Know why anyone should care about what’s unique about you!
  • Create your story – ‘how to present your product or service’
  • Know your target market and how to reach them
  • New client acquisition, from ‘low hanging fruit’ to strategic wins

CUSTOMER EXPERIENCE

Our Customer Experience programme aims:

  • Know what keeps your customers returning to you
  • Know how you can protect client retention
  • Adopt the behaviours that create a positive customer experience
  • Increase business levels within existing client base